Live Technical Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How To Get Support
A member of our support team will talk with you first to determine the nature of the problem. Please visit our Contact page where you'll find our contact information. You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
How It Works
Step 1:
Once you are on the phone with a member of our support team, you will
be directed back to this page after your support representative provides
you with a unique connection code. You will then enter the code in the
field below and click the Click Here button to initiate the screen-sharing
session.
Step 2:
You are prompted to download a small virus-free plug-in.
Step 3:
With your permission, your support representative can view your screen
and share control of your mouse and keyboard.
Step 4:
You are in full control of your computer at all times. You always have
overriding control of your mouse and keyboard, and you can end the screen-sharing
session at any time.